Refund policy

ABA.Products – Return, Refund and Cancellation Policy

Last Updated: 13 October 2026

At ABA.Products, we aim to provide our customers with a smooth and satisfactory shopping experience. Please read our Return, Refund and Cancellation Policy before placing an order.

1. Return Policy

Customers may request a return within 7 days of receiving their order, subject to the following conditions:

  • The product must be unused, undamaged and in its original condition.

  • Original packaging, tags, accessories and other included items must be returned, where applicable.

  • The product must be eligible for return under the conditions stated on its product page.

  • Customers must contact us within the return period and receive return instructions before sending any item back.

Returns may be accepted for defective, damaged, incorrect or significantly different products. Please contact us with photographs or a video showing the issue.

Products that have been used, damaged by the customer or returned without the required accessories may not qualify for a return, subject to applicable consumer law.

2. Refund Policy

Refunds may be provided in the following circumstances:

  • The returned product is inspected and approved for a refund.

  • The product received is defective, damaged or incorrect.

  • An order is cancelled by ABA.Products and cannot be fulfilled.

  • A prepaid order cannot be delivered and the payment needs to be refunded.

Once a refund is approved, we will initiate it within 5–7 business days.

For online payments, refunds will normally be processed to the original payment method through the applicable payment gateway. The time taken for the amount to appear in the customer's account may depend on the bank or payment provider.

For Cash on Delivery orders, an approved refund will be arranged through a suitable bank transfer or UPI method after the customer provides the necessary details.

Shipping charges, where applicable, will be handled according to the reason for the return and applicable consumer law.

3. Order Cancellation Policy

Customers may request cancellation before the order has been dispatched.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may contact us to check whether a return is available under this policy.

If ABA.Products cancels a prepaid order, the applicable refund will be initiated within 5–7 business days.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs or a video of the product and its packaging.

We will review the complaint and provide appropriate assistance, which may include a replacement, return or refund, as applicable.

5. Non-Returnable Products

Certain products may not be eligible for return for reasons such as hygiene, personal use, customisation or product-specific restrictions. Any such exclusion will be clearly communicated on the relevant product page before purchase.

These exclusions do not affect any rights or remedies available to customers under applicable law.

6. Return Shipping

Customers should contact us before returning a product. We will provide the applicable return instructions.

Where a return is due to a defective, damaged or incorrect product, ABA.Products will arrange or reimburse reasonable return-shipping costs, as applicable. For other eligible returns, return-shipping costs will be communicated to the customer before the return is arranged.

7. How to Request a Return or Refund

To request a return, refund or cancellation, please contact us using the details below.

Store Name: ABA.Products
Email: [Enter your customer support email]
Phone/WhatsApp: [Enter your customer support number]
Business Address: [Enter your business address]

Please include your order number and a brief explanation of your request.

We aim to acknowledge customer complaints within 48 hours and resolve them within the applicable legal timeframe.

8. Payment Gateway Refunds

Payments made through Razorpay or another payment gateway will be refunded through the original payment method wherever supported and applicable. Refund processing is subject to payment-provider and banking procedures.

ABA.Products will initiate approved refunds within the timeframe stated in this policy.

9. Policy Updates

ABA.Products reserves the right to update this policy when necessary. The latest version will be published on our website. Updates will not remove rights that customers are entitled to under applicable law.

Thank you for shopping with ABA.Products.